Privacy Policy

Luxury Desires ( referred to as “we”, “our”, “us”) assure the protection of the personal information of every customer. This “Privacy Policy” aims to inform you about our policy practices regarding how and why we collect and share your personal information. This Policy adheres to the Privacy laws relevant to the personal data we collect and use while dealing with our customers. 

Make sure you give this Policy a thorough read to avoid any inconvenience. By proceeding further, you’re saying you agree to our terms and conditions. If you disagree with our Privacy practices, you can stop using our website. If anything is left unanswered by this document, feel free to contact our customer support team. They would be happy to listen to your feedback and help resolve any issues you may have with an open heart. 

What Information Do We Collect?

  • We collect your personal information when you place an order, register with our website, respond to any survey or contact us via any communication channel like email. 
  • To complete the gift purchase, we gather information about the intended receivers. We guarantee that no information gathered for gift receivers will be used commercially. 
  • Like other websites, we also use cookies to enhance user experience and collect visitor information. We collect information from the cookies. 

When you register with us or place an order, we gather the following information:

  • Name
  • Email Address
  • Mailing Address
  • Phone Number
  • Payment Information (Credit Card Information). Please keep in mind that any credit card details collected from you will not be sold, stored, leased or shared with any third parties. 

Why Do We Collect Your Information?

We may use your information when you register, buy our products, sign up for a promotion, browse the website or use certain other website features in the following ways:

  • To understand better how you use our website,
  • To keep you updated about our new products, services, website features and functionality
  • To make changes to improve, personalise and expand our website
  • Provide, operate and maintain our website
  • For CRM (Customer Relationship Management)
  • To answer your queries, you may have
  • Find and prevent fraud
  • Send you email newsletters to keep you updated about our latest promotions and deals

How Do We Disclose And Share Your Information?

We do not sell, trade, or transfer your Personally Identifiable Information (PII) to outside parties without our customers' prior consent or agreement. The term “outside parties” doesn’t involve “Luxury Desires.” It also does not include website hosting partners and other parties assisting us in operating or conducting our business. 

We do not sell your information to any third party other than authorized parties involved in the e-commerce distribution channels, like suppliers and vendors, which may require your personal information. We will make sure these authorized third parties will keep your information confidential. 

We may sometimes share your personal information without requesting your consent to protect our legal integrity and also protect our or other rights. However, non-personally identifiable information (NPI) may be provided to other parties for marketing and advertising purposes. 

How Can You Remove And Modify Your Information?

If you want to remove all your account details from our database, log in to the "My Account" section and delete your shipping addresses, billing addresses, and payment information. We might keep some information about specific purchases for our recorders and help with any customer service needs related to those transactions.  

If you want to change your email subscriptions, head to the “My Account” section and update your preferences. Remember, we are already in the process of sending out emails. You might receive a few that were scheduled before you modify your information. 

Third-Party Links Privacy Policy:

To improve your experience, we may put third-party links from other websites on our site. Our Privacy Policy does not apply to other advertisers and websites. Those other websites have their own privacy policy practices. So, it's not on us if something’s up with them. 

Children’s Privacy Policy:

Luxury Desires doesn’t encourage the collection of any personal information from customers under the age of 13. You can contact us immediately if you find out your children provide personally identifiable information (PII) using our website. We will strive hard to remove such information from our records quickly. 

Changes To Our Privacy Policy:

If we decide to make any amendments to our Privacy Policy, we will update these changes on this page. The new version will be available on our website whenever we revise our policy practices document. Regarding the modification, we will inform you by sending you an email. You’re supposed to follow any such changes to the Policy if you use our products or website. 

How Do We Use Cookies?

Cookies are the small text files that a website or service provider drops on your computer or mobile through your web browser. The purpose of cookies is to identify and remember certain information about the visitor on a particular website.

For example, cookies help us remember and process the products you added to your shopping cart. These cookies also help us better understand our customer's preferences on previous or current site activity, which enables us to optimize the user experience. We also use cookies to collect site traffic and interaction data to offer an excellent site experience.

We may enter into agreements with outside service providers to better understand the people who use our website. The personal data we gather from you when you use our website or services cannot be used by these service providers. 

Refusal Of The Use Of Cookies:

You can also refuse to accept the cookies by activating your browser settings. Please remember that if you refuse to accept the cookies, there are some parts of our website that you won’t be able to access. So, the choice is yours!

Queries And Feedback:

We always welcome any suggestions, feedback and questions about our Privacy Policy. Please feel free to send us any queries by calling us at 0330-6068111 We will resolve your queries within the quickest possible time to avoid any inconvenience.